Justin Ramsey

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Professional Summary

Professional retail manager that ensures voices are heard while making the executive decisions that matter the most to the needs of the business. With 20 years of retail experience, I understand that in order for people to work better together, we must ensure that we are communicating clearly and efficiently, listening with an empathetic ear, and embracing diversity and inclusion to get the most from our teams and to ensure fairness across the board.


  1. Carmel, IN · Jun 2024 - Present Business Owner - Not Just North · Full-time (Current)

    As a business owner leveraging retail experience, I am launching a brand that embodies the principles of diversity, equity, inclusion, and belonging essential in daily life. Not Just North is an online brand offering handcrafted items that foster a sense of identity for communities often underrepresented in everyday society. By fostering communication, connection, community, self-love, and awareness, my business aims to unite people, one customer at a time.

  2. Knoxville, TN · May 2022 - Dec 2023 · 1 year, 7 months Store Director - J.Crew Factory · Full-time

    Store Director responsibilities included but were not limited to: *HR - Hiring / Training / Scheduling of all team members and managers Part of the responsibilities included facilitating store / manager meetings, weekly touch bases and coaching *Operations including daily opening and closing of the store; this included supply orders and ensuring cleanliness of the store *Sales floor management including monitoring sales, tracking employee engagement with customers and fostering great customer service skills with all team members and managers *Visual merchandising - Partnering with team members and management to ensure new product coming in was processed and placed on the sales floor per company guidelines and policies. This also included walking the sales floor with a mapping team to ensure there was proper planning for the movement / placement of product whether new or old *Stockroom organization *Managed promo changes and hard markdown / markup pricing

  3. Edinburgh, IN · Oct 2017 - May 2022 · 4 years, 7 months Store Director - J.Crew Factory · Full-time

    Store Director responsibilities included but were not limited to: *HR - Hiring / Training / Scheduling of all team members and managers Part of the responsibilities included facilitating store / manager meetings, weekly touch bases and coaching *Operations including daily opening and closing of the store; this included supply orders and ensuring cleanliness of the store *Sales floor management including monitoring sales, tracking employee engagement with customers and fostering great customer service skills with all team members and managers *Visual merchandising - Partnering with team members and management to ensure new product coming in was processed and placed on the sales floor per company guidelines and policies. This also included walking the sales floor with a mapping team to ensure there was proper planning for the movement / placement of product whether new or old *Stockroom organization *Managed promo changes and hard markdown / markup pricing

  4. Indianapolis, IN · Jan 2017 - Oct 2017 · 9 months Associate Manager - J.Crew Factory · Full-time

    Associate Manager responsibilities included but were not limited to: *HR - Hiring / Training / Scheduling of all team members and managers Part of the responsibilities included facilitating store / manager meetings, weekly touch bases and coaching *Operations including daily opening and closing of the store; this included supply orders and ensuring cleanliness of the store *Sales floor management including monitoring sales, tracking employee engagement with customers and fostering great customer service skills with all team members and managers *Visual merchandising - Partnering with team members and management to ensure new product coming in was processed and placed on the sales floor per company guidelines and policies. This also included walking the sales floor with a mapping team to ensure there was proper planning for the movement / placement of product whether new or old *Stockroom organization *Managed promo changes and hard markdown / markup pricing

  5. Sevierville, TN · May 2016 - Jan 2017 · 8 months Associate Manager - J.Crew Factory · Full-time

    Associate Manager responsibilities included but were not limited to: *HR - Hiring / Training / Scheduling of all team members and managers Part of the responsibilities included facilitating store / manager meetings, weekly touch bases and coaching *Operations including daily opening and closing of the store; this included supply orders and ensuring cleanliness of the store *Sales floor management including monitoring sales, tracking employee engagement with customers and fostering great customer service skills with all team members and managers *Visual merchandising - Partnering with team members and management to ensure new product coming in was processed and placed on the sales floor per company guidelines and policies. This also included walking the sales floor with a mapping team to ensure there was proper planning for the movement / placement of product whether new or old *Stockroom organization *Managed promo changes and hard markdown / markup pricing

  6. Sevierville, TN · Jul 2014 - May 2016 · 1 year, 10 months Assistant Manager - J.Crew Factory · Full-time

    Assistant Manager responsibilities included but were not limited to: *Operations including daily opening and closing of the store; this included supply orders and ensuring cleanliness of the store *Sales floor management including monitoring sales, tracking employee engagement with customers and fostering great customer service skills with all team members and managers *Visual merchandising - Partnering with team members and management to ensure new product coming in was processed and placed on the sales floor per company guidelines and policies. This also included walking the sales floor with a mapping team to ensure there was proper planning for the movement / placement of product whether new or old *Stockroom organization *Managed promo changes and hard markdown / markup pricing

  7. Sevierville, TN · Mar 2014 - Jul 2014 · 4 months Visual Associate - J.Crew Factory · Part-time

    Visual Associate responsibilities included but not limited to: *Shipment processing *Visual merchandising guided by a manager and followed company directives *Stockroom organization *Ensuring the maintenance of product standards through folding and replenishment *Selling and Cashier duties including client transactions with email capture and opening of company credit cards, styling and setting up fitting rooms for clients, and ensuring the delivery of excellent customer service

  8. Sevierville, TN · Oct 2013 - Mar 2014 · 5 months Sales Lead - LOFT Outlet · Full-time

    Sales Lead responsibilities included but were not limited to: *Conducting hourly sales reads to ensure profit targets were being met or exceeded *Selling and coaching of team members to ensure clients were receiving top notch customer service *Daily operations including maintaining store cleanliness and opening / closing procedures including cash management *Selling and Cashier duties including client transactions with email capture and opening of company credit cards

  9. Sevierville, TN · Feb 2012 - Oct 2013 · 1 year, 8 months Visual Associate -LOFT Outlet · Full-time

    Visual Associate responsibilities included but not limited to: *Shipment processing *Visual merchandising guided by a manager and followed company directives *Stockroom organization *Ensuring the maintenance of product standards through folding and replenishment *Selling and Cashier duties including client transactions with email capture and opening of company credit cards, styling and setting up fitting rooms for clients, and ensuring the delivery of excellent customer service

  10. Sevierville, TN · Sep 2011 - Feb 2012 · 5 months Accounting Administrative Assistant - Cabins USA · Full-time

    Accounting Administrative Assistant responsibilities included but were not limited to: *Digitization of company physical documents for databasing and file organizing *Answering phone calls and directing them to the proper people within the accounting department *Ensuring office cleanliness *Ensuring proper calculations of employee checks before stuffing envelopes and delivering checks to the different offices *Highlighting accounting documents before audits and delivering documents to CPA offices

  11. Gatlinburg, TN · Apr 2011 - Sep 2011 · 5 months Laundry Attendant - Sidney James Mountain Lodge · Full-time

    Laundry Attendant responsibilities included but were not limited to: *Ensuring cleanliness of hotel linens including proper loading / unloading of laundry machines *Delivery of clean linens / drop off of dirty linens to different hotel / condo properties *Laundry room organization

  12. Sevierville, TN · Aug 2008 - Mar 2011 · 2 years, 7 months Associate - Kirkland’s Home · Full-time

    Associate responsibilities included but were not limited to: *Unloading of truck shipments of product arriving on pallets *Stockroom organization *Opening cartons from pallets and placing product on the sales floor or in backstock depending on inventory levels *Visual merchandising including putting together furniture for window and store displays as well as completing visual displays per company directives *Selling and Cashier duties including client transactions with email capture and opening of company credit cards and the delivery of excellent customer service

  13. Pigeon Forge, TN · Mar 2008 - Jul 2008 · 4 months Associate - Fossil Watches · Part-time

    Associate responsibilities included but were not limited to: *Shipment processing *Stockroom organization *Ensuring store cleanliness and maintenance of visual standards including tucking away product prices withing the product itself *Replacement of watch batteries and band links *Cashier duties including conducting client transactions and delivering great customer service

  14. Gatlinburg, TN · Apr 2006 - Jan 2008 · 1 year, 9 months Gift Shop Associate - Christus Biblical Gardens · Part-time

    Gift Shop Associate responsibilities included but were not limited to: *Processing shipments and ensuring product was placed per owner preferences *Cashier duties including customer transactions, delivering great customer service and gift wrapping *Ensuring gift shop cleanliness *Conducting opening and closing procedures including cash management *Visual merchandising including holiday decorations

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